Accessibility Statement
QLOCKTWO is committed to making its digital services as accessible and usable as possible for everyone.
This statement applies to the country-specific websites and online shops provided under www.qlocktwo.com, insofar as they are operated by one of the QLOCKTWO companies listed below.
Legal requirements for digital accessibility vary from country to country. QLOCKTWO takes into account the applicable legal requirements and, when developing its digital services, follows internationally recognised standards for digital accessibility.
Responsible QLOCKTWO Companies and Markets
QLOCKTWO Manufacture GmbH
Goethestraße 29
73525 Schwäbisch Gmünd
Germany
Phone: +49 (0) 7171 104999-0
Email: mail@qlocktwo.com
QLOCKTWO Manufacture GmbH operates the online services for:
Germany, France, Austria, Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
QLOCKTWO Swiss GmbH
Rheinweg 4
CH-8200 Schaffhausen
Switzerland
Phone: +41 52 533 45 20
Email: swiss@qlocktwo.com
QLOCKTWO Swiss GmbH operates the online service for Switzerland.
QLOCKTWO TRADING LLC
Emaar Business Park
Building 1, Office Number 630
Dubai
United Arab Emirates
Phone: +971 4 5298622
Email: care@qlocktwo.com
QLOCKTWO TRADING LLC operates the online services for:
United Arab Emirates, Qatar, Bahrain, Israel, Kuwait, Oman, Saudi Arabia, Turkey, Côte d'Ivoire, Kenya, Nigeria and South Africa.
QLOCKTWO Inc.
7405-7411 Alban Station Ct
Suite A106
Springfield, VA 22150
USA
Phone: +1 571-642-5441
Email: service@qlocktwo.com
QLOCKTWO Inc. operates the online services for:
United States, Canada, Antigua and Barbuda, Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Lucia, St. Vincent and the Grenadines, Suriname, Uruguay and Venezuela.
Description of the Service
Our website provides information about QLOCKTWO products, collections and services.
In our integrated online shop, we offer in particular QLOCKTWO EARTH timepieces, QLOCKTWO MOON and QLOCKTWO W wristwatches as well as corresponding accessories for purchase.
Depending on the product, different versions, surfaces, sizes, languages or other variants can be selected. Products can then be added to the shopping cart and purchased via the online ordering process.
As part of the ordering process, we provide information including product details, prices, availability, delivery and payment options. Customers can enter the information required for their order, select an available payment method and complete their order electronically.
In addition, QLOCKTWO provides information via the website about products and services, user manuals and other downloads, contact options as well as information about QLOCKTWO stores and retail partners.
How Our Website Meets Accessibility Requirements
Our aim is to design our digital services in such a way that they can be found, accessed and used by people with disabilities as far as possible without particular difficulty and, in principle, without assistance from others.
When designing, technically implementing and further developing our website, we take particular account of the following fundamental principles:
- Perceivability,
- Operability,
- Understandability and
- Robustness.
In the technical development of our digital services, we are guided in particular by the Web Content Accessibility Guidelines (WCAG).
Where required by law for the respective market, we also take into account the applicable legal requirements as well as relevant standards and technical specifications.
The measures we take into account include in particular:
- a clear and as consistent as possible page and navigation structure,
- the ability to operate essential functions using a keyboard,
- sufficient contrast between text, controls and backgrounds,
- clear labels for navigation elements, buttons and form fields,
- semantically meaningful structuring of headings and content,
- text alternatives for relevant non-text content,
- clear information and instructions within forms,
- responsive display across different screen sizes and zoom levels,
- support for assistive technologies such as screen readers, and
- accessible design of product selection, shopping cart, ordering process and payment processing.
We consider improving digital accessibility to be an ongoing process.
Compliance Status
Based on our current assessment, the website is ,partially compliant with the applicable digital accessibility requirements,.
A large proportion of the content and functions is already accessible. However, individual barriers and areas requiring further optimisation remain, which we are reviewing and improving step by step.
Alternative Text for Images
A large proportion of product- and content-related images already have descriptive alternative text.
However, for individual images and graphical elements, sufficiently meaningful alternative text is not yet available or the existing descriptions are too general. These contents are being reviewed and optimised step by step.
Headings and Semantic Page Structure
On individual pages, the semantic structure of headings is not yet fully consistent. In some cases, empty heading elements or a suboptimal hierarchy within the page structure may occur.
We are continuously reviewing and optimising these page elements.
PDF Documents and Downloads
Our website provides, among other things, user manuals, installation instructions and other documents as PDF files.
Not all existing PDF documents have yet been fully reviewed with regard to all requirements for accessible PDF documents.
We are working to review our documents step by step with regard to accessibility and to optimise them where necessary.
If you require a specific document in a format that is more accessible to you, please contact the QLOCKTWO company responsible for your market.
Interactive Functions
Complex interactive areas such as product configuration, forms, the search for stores and retail partners as well as the shopping cart and ordering process are continuously reviewed and further developed with regard to their usability with keyboards and assistive technologies.
Due to the wide range of possible combinations of devices, browsers and assistive technologies, limitations may still occur in individual usage scenarios.
Feedback and Contact
If you encounter any barriers on our website or experience difficulties accessing certain content or functions, we welcome your feedback.
Where possible, please describe:
- the page or function concerned,
- the type of barrier encountered,
- the device and browser used, and
- where applicable, the assistive technology used.
This helps us review your request in a targeted manner.
Please contact the QLOCKTWO company responsible for your market:
Europe – QLOCKTWO Manufacture GmbH,
Email: mail@qlocktwo.com
Phone: +49 (0) 7171 104999-0
Switzerland – QLOCKTWO Swiss GmbH,
Email: swiss@qlocktwo.com
Phone: +41 52 533 45 20
Middle East and Africa – QLOCKTWO TRADING LLC,
Email: care@qlocktwo.com
Phone: +971 4 5298622
Americas – QLOCKTWO Inc.,
Email: service@qlocktwo.com
Phone: +1 571-642-5441
Country-Specific Information
European Union
The accessibility requirements of Directive (EU) 2019/882 – European Accessibility Act – as implemented in the respective national legislation apply to our online services within the European Union.
The Directive covers, among other things, e-commerce services. Providers of such services are required to provide information on how their service meets the applicable accessibility requirements.
The competent supervisory and market surveillance authorities are determined by the national law of the respective Member State.
Germany
The German online service is subject in particular to the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Regulation on the Accessibility Strengthening Act (BFSGV).
The competent market surveillance authority is:
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – Anstalt öffentlichen Rechts (MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Germany
Phone: +49 391 289 230 23
Email: kontakt@mlbf-barrierefrei.de
Other Countries
For our online services outside the European Union, the applicable national provisions relating to accessibility, equal treatment, disability rights and consumer protection apply.
Not all countries impose an obligation on private e-commerce providers comparable to European or German law to publish a separate accessibility statement.
Irrespective of any statutory publication requirement, we also apply our principles for improving digital accessibility to the online services operated by QLOCKTWO Swiss GmbH, QLOCKTWO TRADING LLC and QLOCKTWO Inc.
This applies in particular to our online services in Switzerland, the Middle East, Africa as well as North, Central and South America.
Any statutory rights of users as well as national complaint and legal remedy procedures remain unaffected.
Preparation and Review of This Statement
This statement was prepared on ,2 September 2026,.
This statement is based on a review of selected publicly accessible pages, content and functions of www.qlocktwo.com as well as an assessment of the technically identifiable page structure.
Automated and technical tests alone do not allow for a complete assessment of actual accessibility.
In particular, full usability with assistive technologies, focus order, keyboard accessibility and complex interaction processes require additional manual testing.
This statement is reviewed regularly and whenever significant changes are made to our digital services and is updated where necessary.
Last reviewed: 2 September 2026